Jan 04 2008
More online answers…
There is an interesting report that has been released by PEW Internet that has determined that more people are going online to find answers. Is this a surprise?Actually the results were a little surprising to me that the results were not higher in regard to people who actually go online to find answers. I can only begin to guess what the determining factors are. There are several major findings in this report. One is this: For help with a variety of common problems, more people turn to the internet than consult experts or family members to provide information and resources.Another key insight is that members of Gen Y are the leading users of libraries for help solving problems and in more general patronage.In a national phone survey, respondents were asked whether they had encountered 10 possible problems in the previous two years, all of which had a potential connection to the government or government-provided information. Those who had dealt with the problems were asked where they went for help and the internet topped the list:
